- If the box or/and merchandise you receive is damaged in any way, you must reject it or immediately report damage to the delivery company.
We will not provide credit for the merchandise damaged in transit if the damage was not reported to the delivery company on the spot.
- We want you to be absolutely satisfied with your purchase. A return for any reason must be requested in writing and sent to firstname.lastname@example.org within 14 days of receiving the product.
All return claims made after 14 days of receiving the product will be rejected.
- A return must first be approved by our RMA (return merchandise authorization) department. If product return is approved, our RMA department will send you an RMA form and return instructions by email.
No credits will be given for unauthorized returns (product returns with missing RMA form).
- S3 Stores will take responsibility for merchandise that is defective or sent in error provided that the problem was reported within 14 days of receiving the product. RMA returns for any other reason will incur a minimum 25% restocking fee, in addition, S3 Stores will not be held responsible for return shipping charges. S3 Stores won't accept RMA returns shipped C.O.D. or collect.